At vcity33, protecting the personal data of every player is a responsibility we take seriously. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used, and the rights you hold over your own data.
Six core principles underpin how vcity33 collects and handles your personal information across every touchpoint.
All data stored on vcity33 systems is protected using industry-standard 256-bit SSL encryption. Access to personal data is strictly restricted to authorised personnel only, on a need-to-know basis.
vcity33 does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Your data exists to serve your account — not to generate revenue for anyone else.
We collect only the personal information that is strictly necessary for the purposes described in this Policy — account management, transaction processing, legal compliance, and fraud prevention.
You have the right to access, correct, and request deletion of your personal data. You can also withdraw consent for marketing communications at any time. vcity33 will respond to all valid data requests promptly.
This Policy is written in plain, accessible English so you understand exactly how your data is handled. We do not hide data practices in obscure clauses or technical jargon. What you read here is what we do.
vcity33 processes personal data in accordance with the requirements of our international gaming licence and applicable data protection frameworks. We conduct regular internal reviews to ensure ongoing compliance.
This Privacy Policy ("Policy") is issued by vcity33 ("we", "us", "our", or the "Platform") and applies to all personal data collected from individuals ("you", "your", "Player", or "User") who access or use the vcity33 website located at https://vcity33.cam and any associated services, mobile interfaces, or platform features (collectively, the "Services").
vcity33 is committed to safeguarding the privacy and personal data of all players, visitors, and registered users of the Platform. We recognise that the trust placed in us when you share your personal information is something that must be earned and continuously maintained. This Policy has been drafted to give you a clear, honest, and complete account of our data practices.
By creating an account on vcity33, making a deposit, or otherwise using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree to this Policy, you must cease using the Platform.
Note for Malaysian Players: This Platform is operated under international online gaming licensing. While we apply robust data protection standards consistent with international best practice, Malaysian players are encouraged to familiarise themselves with applicable local laws regarding the collection and processing of personal data.
For the purposes of this Policy, the following terms are defined as follows:
vcity33 collects personal data that is necessary and proportionate to the provision of our Services. The categories of personal data we may collect are set out in the table below:
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (e.g., MyKad), passport details | Registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, state, postcode) | Registration and account settings |
| Financial Data | Bank account details, e-wallet identifiers (e.g., Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records in MYR | Deposits, withdrawals, KYC |
| Account Data | Username, encrypted password, account preferences, communication preferences, VIP tier status | Registration and ongoing account use |
| Gaming Activity Data | Game history, betting records, win/loss records, bonus usage, session duration, wagering activity | During gameplay and betting activity |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, time zone | Automatically upon site access |
| Communications Data | Records of live chat, email, and WhatsApp interactions with customer support | When you contact support |
| Marketing Preferences | Opt-in or opt-out status for promotional emails, SMS notifications, and platform push notifications | Registration and account settings |
We do not collect: Sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — unless specifically required for age verification purposes under applicable regulatory obligations.
vcity33 collects personal data through the following channels and mechanisms:
vcity33 processes your personal data exclusively for the purposes described below. We do not process personal data for purposes that are incompatible with those originally specified at the time of collection.
Every instance of personal data processing at vcity33 is grounded in one of the following lawful bases:
vcity33 does not sell your personal data to any third party. We may, however, share personal data with the following categories of recipients under strictly controlled conditions:
All third-party data processors engaged by vcity33 are required to handle personal data in accordance with our documented instructions and to implement appropriate technical and organisational security measures.
vcity33 uses cookies and similar tracking technologies to enhance the functionality, security, and user experience of the Platform. Cookies are small data files stored on your browser or device when you visit our website.
You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, delete, or block cookies. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the vcity33 Platform, including secure login and payment processing.
Note: vcity33 does not use third-party advertising cookies or cross-site tracking cookies for the purpose of targeting you with advertising on external websites.
vcity33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.
vcity33 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes, but is not limited to:
While vcity33 implements robust security measures, no data transmission over the internet or electronic storage system is completely immune from risk. Players are encouraged to take their own precautions — including using strong, unique passwords and enabling two-factor authentication where available.
As a Player on the vcity33 Platform, you hold a set of rights in respect of your personal data. We are committed to honouring these rights and will respond to valid requests in a timely and complete manner. Your rights include:
Request a copy of the personal data we hold about you and information about how it is being used.
Request correction of inaccurate or incomplete personal data held in your account profile.
Request deletion of your personal data where retention is no longer necessary or where you withdraw consent. Note that legal retention obligations may prevent full erasure.
Request that processing of your personal data be restricted in certain circumstances, such as where you contest the accuracy of the data.
Receive a structured, machine-readable copy of personal data you have provided to us, where technically feasible.
Object to processing of your personal data based on legitimate interests, including profiling for responsible gambling purposes.
Withdraw consent for marketing communications at any time via account settings or by emailing our support team.
Lodge a complaint with vcity33 regarding data handling practices. We aim to resolve all complaints within 30 days.
To exercise any of the above rights, please contact our Data Support team at [email protected]. We will verify your identity before processing any data rights request and will respond within 30 days. Complex or multiple requests may require additional time, in which case we will notify you of the extended timeline.
vcity33 is strictly an adult platform. The Services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21.
Should vcity33 become aware or have reason to suspect that personal data has been submitted by or on behalf of an individual under the age of 21, we will immediately suspend the relevant account, commence a review, and take all appropriate steps to delete the data in question and report the incident as required.
Parents and guardians who believe that a minor may have accessed vcity33 or provided personal data to the Platform are urged to contact us immediately at [email protected] so that we can take prompt remedial action.
🔞 Strictly 21+ Only: vcity33 enforces mandatory age verification (KYC) as part of the account registration and withdrawal process. Accounts that fail age verification will be suspended and associated funds held pending investigation and legal review.
vcity33 reserves the right to revise this Privacy Policy at any time, at its sole discretion. When material changes are made to this Policy, we will endeavour to provide notice through a prominent notice on the Platform website, or by email to your registered address, before the changes take effect.
The "Last Updated" date displayed at the top of this document and in the table of contents indicates when the current version was published. Continued use of the vcity33 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
We encourage all players to review this Privacy Policy periodically to stay informed about how vcity33 handles your personal data and to be aware of any changes that may affect you.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way vcity33 handles your personal data, please contact our support team through any of the following channels. All privacy-related enquiries are handled with priority and discretion.
For enquiries specifically related to responsible gambling tools, self-exclusion, or deposit limits, please visit our dedicated Responsible Gambling page.
This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. vcity33 reserves all rights not expressly granted herein.
Privacy and security are built into every part of vcity33. If you have questions about your data or want to explore the Platform, our team is available around the clock.